Dear Rachael, I hope you’re doing well. Just wanted to say a quick thank you for looking after us all over the past 3 years at ** Stourbridge. You’ve really made the experience of renting a positive one and it has meant a lot that we’ve always had someone available who will support any needs that we have with the property. Many of our friends have not had such great experience with some letting agents so we feel particularly fortunate. Thank you!
All the best for the future.Daniel
Dear Angela,I hope this email finds you well.At the end of July, I am leaving the flat where I actually live and I would like to know which documents I need to provide to give notice of the ending of the tenancy. I do know if you have a specific format that I need to complete and sign.I would also like to know if in the last payment for July I need to change or add anything in the reference of the bank.I take the occasion to say that after being a tenant (of the Cambridge property letting Agency) for seven years I feel affectionate to this building and this zone: I have spent a nice period here. Thank you for your precious help in different situations and for taking care of many things that happened during these years.
This is my email that I am providing notice that I am vacating flat 5, 217 Milton Rd, Cambridge CB4 1XQ, UK on July 12. Hopefully that is ok with you as I know we had discussed July 10th but we just missed it. Based on our last discussion I believe the rent will be prorated so let me know when and what needs to be payed so I can send that over. I want to thank the landlord, you, and the cpl team for the last 2 years. You and the cpl team have made my time in this flat as easy as possible. This has genuinely been the longest I've ever stayed in a housing situation as an adult and it was made great by your team and help you would provide me.
Thank you for everythingIttai
Other than that, we have also left some goodies in the living room table, as a sign of the immense gratefulness we feel:
- One box for yourself, Angela, for your tireless work, immaculate professionalism and personal dedication. Whilst in this house, CPL was the third letting agency we have dealt with - you are, undoubtedly, our favourite. For the CPL team, we got a box of assorted chocolate as well, do share them with the team and pass along our gratitude.
- One box for Isobel. She has been our landlord for the past decade. We have moved into this house just short of four months after we got married, this became our first house (real house), where we lived so many memories. This is also the house where we learnt we were going to become first-time parents. We will always cherish the respectful way Isobel has always treated us - best landlord we could have asked for.
- One box for Sergiy. He was always so flexible and available, literally, any time of day and night, always dependable and trusting. We are very, very thankful for all his help in making our living in this house ever so pleasant.
Tome and Maria
We have been meaning to write to you, letting you know that our beautiful Sofia was born on the 17th of November, happy and healthy.
Thank you for all your help and support throughout the past few years, and 2022 in particular. All the best for 2023, for you, your family and everyone at Cambridge Property LettingsMaria and Tome
Dear Jeremy and Angela, At the last hour, we exchanged contracts with completion set for the 1st of September! So barring a major flop, I will not need to let the house any more. I thank you both once again for the professionalism and kindness you have displayed in the almost ten years of contact. I wish you good fortune and kindest regards. MariaMaria
Thank you so much, you have been so wonderful and patient I couldn’t have no asked for anyone better to help with all of this in such a stressful situation. You are seriously an amazing person!"Hi Emma
"FAO CPL Directors: I'm writing to you to thank a member of your staff - Rachael Ratcliffe - for her truly exceptional efforts to support my housemates and I as our property manager for the three full years from summer 2018 to summer 2021. We moved into ********** in August 2018, leaving last month, and there has not been a single day that I have regretted having Rachael as our property manager. Rachael has responded to every query we have ever had - from a slightly damaged garden fence right up to a burst water pipe rapidly eroding its way through our utility room floor - practically immediately, and could not have been more supportive. Everything she has organised has been thoroughly planned and exceptionally well communicated, quite unlike anything I've ever seen from any lettings agency before or since. She is also just a genuinely lovely human being, and her visits are always a delight. Rachael has undoubtedly made our tenancy - and therefore our lives - easier than I could ever have imagined. I have also left a google review, but I wanted to write to you directly as a management team to emphasise just how appreciative I am of all her efforts. Rachael really is one of a kind.
Will Kitchen ""Quite unlike anything I've ever seen from any lettings agency before or since"
I am really sorry that I had to cancel this viewing. The job I was planning to take in Cambridge fell through at the last minute, so I am no longer looking for housing there.
Thank you and the rest of the agency so much for your help. You gave a very good impression, and if I were to be looking for housing in Cambridge again I would certainly be keen to work with you.
Rachel""Thank you and the rest of the agency so much for your help"
Dear CPL (Especially Rob and Emma)
Thank you all for helping us to find our first home in the UK!
Working with you was a breath of fresh air in these difficult times.
Sebastian and OzgeBreath of fresh air
Hello Kate, Hello Michelle,
Thank you so much for your help.
Yes, I would like to confirm that I am happy with this (and completely trust this management company, really amazing people!)
Have a great day and Christmas holiday ahead!
Please accept this email as 1 month's notice to terminate the tenancy agreement, as per clauses 1.4 and 5.9.4 of the agreement.
I look forward to hearing from you, and would like to take this opportunity to thank you and your colleagues for your helpful, swift and professional service and assistance over the past 16 months.
Thank you so much for all your help over the years, it’s been so nice to have a friendly helpful letting agent to work with :) ClaireThank you
I would just like to thank yourself and the rest of the CPL team for all your help over the last two years. My housemates and I have all been very impressed by how promptly and efficiently you managed all the issues we related to you.
Thanks for that, and you’ve been a pleasure to work with as well. I’ve never owned property until this flat, but have heard horror stories of letting agencies in London and elsewhere and that certainly hasn’t been my experience, so thank you!
Many thanks for that and, more importantly, thank you so much for everything you have done while managing ******* for us over the years.
You have been highly professional, both from the landlord's and tenant's perspective, and have always been responsive and effective with a good eye for detail.
That is absolutely fine with us. Please proceed with the deduction of the £15.00 to restore the wall issue.
We would like to thank you and the company for the great service provided, we have enjoyed our stay at the property.
"Many thanks, Rachael,
It was great engaging with you to find a great house for us, thanks for your patience and amazing professionalism!
Yes please, do go ahead & renew my tenant’s contact and of course for the same rent. It’s been such a tough time for everyone.
Thank you very much for all you do for me & my property, and for my family. You guys are brilliant!!
All v best and sorry again you had to chase me, Catherine"
"Karen, if I am not in touch again before Angelina and I leave, thank you for everything and for looking after us whilst we stayed here at Pikes Walk. You have been very helpful and professional."Helpful and professional
Thank you so much. I am so grateful for your help and advice, I am amazed at the speed you have been able to get all this through. I have learnt a lot on the way, I am sorry to have bugged you with Room 2, I of course expect you to charge for the time you will have spent on giving advice on that room.
The little 'gesture' Heidi our daughter will be sending to day, is just a little thank you for everything you have done for us. It is just a small thing, but I guess better than chocolate or flowers, that will either melt or partly die on the way.
Many thanks for the comprehensive update, it all seems very positive, thanks for managing everything so professionally and sensitively over this very difficult time. We appreciate it.
I hope you are doing well.
Let me thank you for everything you did especially for understanding the situation I was in. I humbly appreciate your enormous effort to assist me in every way you could . You and your company delivered the best customer care that someone can ever expect.
Please express my heartiest gratitude to landlord for her generosity delivered to me.
Currently I am in quarantine centre in Sri Lanka and will be meeting my family in three days(in Sri Lanka 14 days quarantine is mandatory upon arrival ).
Looking forward to come back and join NHS once my family circumstances are better here. Let me thank you again on behalf of my entire family.
You really deserve this gratitude .
Stay safe .
PhilipBest customer care
"Thanks so much for everything you're helping us with to get the house in tip top shape. :) Apologies that there has been extra for you to do. I'll sort out the TDS stuff now. We are very grateful to you and our landlord for your kindness, professionalism and support over the years, particularly with regard to our change of circumstances last year. Many thanks and best wishes, Nicole & Simon "Nicole & Simon
"A great team of peeps at Cambridge Property Letting. They demonstrate a great personable approach offering support and a human touch to discussions regarding finding appropriate accommodation which is managed by a comprehensive and professional team.
"Thanks again Karen, we appreciate and value your professional opinion and experience in these matters.
"First of all, I wanted to thank you for the excellent support you provided when our boiler went down. Stephen and I have been singing the praises of Cambridge Property Lettings to our friends.
Thank you for your time and I hope things are going well for you.
Many thanks for getting back to us with the update.
As we will be vacating in October, please do keep us in mind for any properties that may become available at that time. Genuinely, you have been the best letting agency I have ever dealt with and you personally have been one of the many reasons I’ve chosen to stay at the property for as long as I have.
Ruth""best letting agency I have ever dealt with"
"To Whom It May Concern,
In 2019 I approached Cambridge Property Lettings and requested them to find a tenant for a flat I own in Central Cambridge. They responded in a very efficient manner and found a suitable tenant in a matter of days.
They also negotiated a higher rent than I had previously enjoyed.
Since then I have asked them to supply full management for another flat I own in Cambridge. This involved overseeing some significant refurbishment prior to undertaking the marketing of the flat. Again,a tenant was quickly found and now some three months on I am satisfied with the service I am receiving.
CPL is a well managed company, the staff are friendly and efficient and I am not surprised that they are proving to be so successful in the Cambridge market.
David C******""CPL is a well managed company"
Thanks for getting in touch. We are all sorted for cleaners thank you - we have a company come on the 30th to do the cleaning.
On a side note - I'd like to thank you for all your services throughout the year. Yourself and Cambridge Property Lettings have been excellent.
Many thanks. I would also like to thank you and your team for the excellent customer service Cambridge Lettings have provided in my flat hunt.
I'd like to take this opportunity to thank you for the brilliant work you have done in managing and maintaining my property.
I will unreservedly recommend your and CPL's letting services to other people I meet.
Your help has been much appreciated; it has been a pleasure working with you.
Nicolette and Valerio
Just to let you know that Nicolette and Valerio have settled well into their new home.
Both Milan and I are very grateful for all your help. The whole process of letting out our property went very smoothly and we received only the best advice and service from you and your team.
A big "Thank You" to all of you.
Wishing you a lovely holiday.
I would like to thank you for all your efforts and say that it has been a pleasure dealing with yourself over the last few years. The letting process and the administration has been very professional.
Take care and all the best for the future.
Lastly, I just want to say CPL is by far the best letting agency we have rented through - you guys are all fantastic and I couldn't have been more impressed, from the initial viewing to the checking.
Thanks for everything :)
Best, Chloe KingChloe King
Today the fridge-freezer was successfully installed and the issues with toilets and the lock were all ﬁxed.
I wanted to say thank you, from the whole house, to yourself and everyone else who has helped us. It has been a really unfortunate period where we have had a few issues that have been ﬁxed and we really appreciate all the support and kind assistance we have received from CPL.
Thank you so much from all the tenants at *****Suez Road. Best WishesSuez Road
Hi Rachael,Thank you very much for your assistance over the last few years. It has been a pleasure working with you.
CPL will be highly recommended to our friends who might require your services in the future.
Kindest regards BertillaBertilla
Thanks for your email. We've had quite a few ups and downs over the years with the house but throughout it all Cambridge Property Lettings has been a joy to work with (please feel free to use this comment in your advertising). On many occasions Natalie and I have relied on Rachel's sound advice. On behalf of Natalie and me, many thanks once again.
Same here, we would definitely recommend yourselves to others.
Just a quick email to let you know how impressed both Martin and I have
been with the service Cambridge Property Lettings is providing as the
agent for our property whilst we are living in Australia.
We would like to take this opportunity to praise Rachael in her
professionalism and attention to detail, and it was an absolute pleasure
finally meeting her in person during our visit back to the UK in July.
It is with confidence that we can live so far away knowing that Rachael
is over seeing the rental of our house and any issues that arise.
Amanda and Martin"Amanda and Martin
I would, personally, like to say thank you for your help and support
over the last 18 months, it has been a pleasure to deal with you and you
have always been helpful and reactive whenever we have needed your
I wanted to say thank you for being a great leasing agent. You have been
very responsive and helpful and I appreciate your dedication.
All the best,
Thanks Karen! Glad tenant moved in and thanks for the great work withEno
You are such a professional, efficient and great agent, I really
Have a nice weekend.
The contingency arrangements you made for such situations were very effective. Without the swift action, life would have been quite miserable.
Cambridge Property Lettings really do go the extra mile for their clients and tenantsAlthought not a legal requirement, they ensure the properties on their books all have a fixed wire test on them. This ensures the electrial safety of the property for their clients & tenants, plus reducing long term costs. There aren't many letting agents that to that!.Electrical contractor
We particularly value our trust in CPLThank you for your good wishes and your succinct news summary of the proposed changes coming up in the new year. Again we would like to express our gratitude for the superb management of our property you have given us over the years. One aspect we particularly value in our times is the element of trust which is renewed again, not only in reliable handling of our property, but also in the way you have commercial news in this letter. We appreciate the 50% sharing of the loss of tenant fees, too.N & M
Yet again thank u very much for your attention to detail which makes it so easy to to rent a property through yourselves - please rectify all issues. With very best wishes,
I would recommend CPL as a letting agent to anyone needing to let out their own home. I had occasion to be overseas for two years and employed CPL to find me a reliable tenant. In addition I took their package to monitor and maintain the property. Not only did they find me some wonderful tenants who take great care of the place, they equally looked after the tenants interests during plumbing breakdowns and other issues. Thoroughly professional. I felt very confident and secure leaving my home in their capable hands.
That is by far and away the best report I have ever had by an agent on an inspectionThank you very much: it almost feels as though I’ve been there. I think you and CPL are an excellent team to work with. You could certainly teach the London agents a thing or two.Freda
Thank YouHi, Before anything else, I would like to thank you for your hard work taking care of our property. I have just read through the emails at the bottom of the statements,so THANK YOU!!! for dealing with them.Marcus
You can not imagine how grateful I am for all of your helpYou are my guardian angel in Cambridge! Thanks for all your help and support through the past year. I would recommend your services to others.Thomas
Efficient great serviceThank you so much for getting this done so quickly. We always get an efficient great service from CPL and am most appreciative.Natalie
It is appreciated more than we are good at expressingThanks very much for being flexible about this and please pass on our thanks to Rachel for helping us with this while you were out of the office. Thanks for the way you do look after our places so we don't have to worry about them.Joshua
That all looks good - thanksMany thanks to you and Jeremy for your careful management of our property. We hope you and all the staff have a very Happy Christmas.Jo and Tom
We do appreciate all your effortsThanks, will look forward to seeing the photos and hearing how it's going. We do appreciate all your efforts in getting the work done and another tenant in so quickly.Gillian
If we ever needed we would certainly come back to CPLWe have been very grateful to you and CPL for handling renting our house over this last 20 months. We have felt that you have been efficient, and fair to us and to the tenant, and have overall been very happy with the arrangement. If we ever needed we would certainly come back to CPLClaire and I would like to thank you for the seamless service we have received from you over the past year. Renovating a house has been a huge undertaking and the fact that the rental arrangements for our alternate accommodation have been so straightforward has been a huge blessing. Should we ever diversify into the landlord business I think we will know where to come!Thank for the update and for the continued upkeep of my house - I appreciate the ongoing care by CPL staff.Sarah
That's fantastic newsMany thanks. Let us hope all goes smoothly, but it is good to know that the tenant can be left to your safe hands! I do appreciate how you have kept in touch with me throughout the whole process and have dealt so efficiently and patiently with all the matters that I raised.Susan
Thanks for all you've been doing looking after our housesFrom everything I've seen Cat, and the rest of the team, have been doing a great job and have been particularly patient with one set of tenants who seem rather more work than normal!Trevor, Just to thank you for the speedy and efficient way in which your firm has sent the accounts. Others could learn from you.Tony
Thank you Jeremy for your fantastic service!Thank you for that and also for the whole year! We’ve all agreed how you’ve been the best letting agency we’ve had and your quick responses have been greatly appreciated. We’re all leaving this weekend but are coming back to touch up paint and hire the cleaner so may see you then.France is treating us fairly well thanks Jeremy, exceptionally busy - but good. It was great to see CPL's award for Property Management excellence, as this certainly echo's our experience of CPL's performance so far, it has allowed us to be very hands-off - which is exactly what we needed given how full the last 12 months have been. If we are still this happy towards the back end of the year then I'll happily write CPL a glowing testimonial to use as you deem fit.Nice
Cambridge Property Lettings are a thoroughly professional organisationThey pay particular attention to detail and all my dealings with them have been of the highest standard. As a new landlord it was reassuring to know that my property was being well cared for. I can't rate them highly enough. So if you are looking for company that provides an excellent service and high quality properties - look no further…We'd recommend Cambridge Property Lettings to rent out a house. It's so easy as they do everything - sort out any problems, organise a gardening service, deal with any repairs that need doing, show new tenants around. Very helpful and efficient.Many thanks for your careful management of our property!Eric
Extremely professional handsWe never had any doubt that we were placing our property in extremely professional hands. So it has proved! We are able to relax knowing that 43 ********* is being looked after by yourselves as if it were your own. We were particularly pleased that you managed this year's tenancy change with no void period at all. Many thanks again for your efficiency, you really make my life much easier!Lara
Dear TrevorThank you very much for looking after my house with such care. It has been a pleasure working with you and I wish you all the best for the future. I will definitely recommend your service to friends - All the best….After so many problems with tenants and completions in the last 3 months and with the problem of the distance, we have realised that we rely on good agents. But unfortunately, we did not have a lot of luck. Except with you. Again, thousands of thanks. We really appreciate it.Fernando
We are delightedWith the profit we have made on the purchase and refurbishment of our flat. We are continually amazed at the speed and efficiency with which everything is dealt! Thank you very much for your excellent management of the whole project.Helen and Robert
Many thanks again for your efficiencyyou really make my life much easier!Lara
Thank you for everything!Just wanted to thank you and tell you what a great company you have been. We have let a wonderful property from you for 2 years and we could not have been treated any more kindly. Whenever we had a problem and called you and it was taken care of very quickly and efficiently. Thank you. You made renting a very enjoyable experience. You have a great team working with you.Mary Jones
Thank you very muchOK...I have received payment now...thank you very much for the last few years and for a painless move out process.Andrew
Thank you for that and also for the whole year!We’ve all agreed how you’ve been the best letting agency we’ve had and your quick responses have been greatly appreciated. We’re all leaving this weekend but are coming back to touch up paint and hire the cleaner so may see you then.Thank you for all you have done this year to make our first venture into property investment so straightforward for us. You have been so helpful at every stage, from Trevor’s initial ‘no obligation’ advice on trends in the Cambridge property market, the expeditious building work on the property, finding us excellent tenants, drawing up the contract and the ongoing management / progress reports. The extent and quality of your service is outstanding.P&S
Dear TrevorIt is no surprise to us that your business is growing. I wish you could look after our other properties and give them all the care and attention you are so good at.JR
That's absolutely fineThanks for everything you've done for us! You been so helpful and we are extremely grateful. If you could put the money into my account that'd be great.William
That's wonderful to hear!Thanks for making this transition so equitable & seamless.Adam
Kudos to your professional processThank you very much. Kudos to your professional process/jobs and I enjoyed stay in your property.Cheng
Thank you for your supportGood morning, I just want to thank you for your support, for the kindness and professionalism you offered to us. We proceeded with our application and your colleague is guiding us indeed. Have a nice day!Paul and Dana
Thank youJust wanted to thank you once again for all your help and patienceGigi
Thank you for your workYou know, out of two dozen letting agents, you were the only one to get back to me.Matt
It's the exact opposite of unhelpfulDear Rachael, - thanks for letting us know how the land lies, it's helped us very much in our decision as to how to proceed. I very much enjoyed looking round the house with you the other day, & if it turns out that we are looking for accommodation when ****** returns we will definitely come back & look at your company's properties. All the best.Alice
Finally, I would like to thank you for your help for the duration of our rentalthe property is wonderful & I'm so happy to say that we have had no real problems at all for the time we have been here - any minor issues have been sorted straight away with no fuss. There are many nightmare stories about some of the letting agencies around Cambridge & I am so thankful that Cambridge Property Lettings isn't one of them!Rebecca and Renze
Thank you so very muchDear Jeremy, Thank you so very much - it all looks excellent and ready to move in... Your services are worth every penny as you do so much in managing the property.Thank you Rachael, we have very much enjoyed living at Springfield Road and appreciated everything you and CPL have done for us over the year. Thank you again.Eric
This is very good newsThank you so much for taking care of everything. Yes, I am happy with the refund of £*********. Please extend my thanks and regards to our landlord as well as the rest of the Cambridge Property Lettings team. We have been very pleased with your service and wish you continued success.Tim
Thanks very muchHi, That's absolutely fine to deduct the water bill from the deposit. We look forward to receiving the refund of the remainder. We also just wanted to say thank you very much for all your help over the last three and a half years, we've very much enjoyed living in Bailey House, and the service you have provided has helped that.Ian
Your plan sounds very reasonableDisappointing about the cleaner - we have also had radio-silence from them so I suppose we have been burned. Your plan sounds very reasonable. We agree with the deduction proposed and please find attached another copy of the leaving form. Thank you for your excellent services as a property manager.Nicholas and Stephanie
Hi JeremyThanks again for your help this week. My mum rents a house in Melbourn near Royston and her tenants are due to leave in June. I recommended you guys to her as she has had some problems with her current estate agents. Have a great Easter.Ricky
We are really enjoying our stay in this great houseIf you need a reference for letting the house, you can use our name to recommend that wonderful home.Jesus Ferrari
Request to rent a home in CambridgeThank you for being so helpful this morning with my request to rent a home in Cambridge.PD
Dear AngelaThanks for letting us know. We wish you all the best and thank you for every effort you made in order to make us happy in our house :-)Tomé & Maria
Thank you for such a beautiful rented propertyI just wanted to write and say thank you for such a beautiful rented property , Your standards and help as a letting agency should be commended and I would be more than happy to recommend you to anyone I know. The property that has been let is of a very high standard comfortable bright and clean throughout.I personally hope to continue to rent from you throughout ****** time in Cambridge. Many thanks and appreciation.Pam
CPL is by far the most helpfulHaving rented though several letting agents in Cambridge, my opinion is that CPL is by far the most helpful, professional and efficient. please feel free to quote this if you wish to.Sorrell
Hi RachaelThat's absolutely fine thanks for everything you've done for us! You been so helpful and we are extremely grateful. If you could put the money into my account that'd be great.Thanks Cat. I wish all lettings agencies were as good as CPL! Thanks.Val
I just wanted to say a huge thank youI’ve just spoken to Adam and he told me about the auction that you guys held for your Cambridge places, and the £295 that was raised. I just wanted to say a huge thank you on behalf of Cancer Research UK, and myself, for your support. We receive no government funding at CRUK and so it is down to our amazing supporters, like you that we can carry our life saving research. So thank you so much, we really do appreciate it.Cancer Research UK
May I take this opportunity to thank you for all your helpMy experience with your company has been nothing but positive, and I will certainly recommend you to my friends and colleagues should the situation arise.Thanks for the clarification Angela and I appreciate your efficiencyKarin
Thanks for the help and adviceJeremy, We just wanted to express our thanks for the help and advice you've provided along the way, ever since we first looked at Cuprum in Occupation Road about 18 months ago. I also thanked Jamie given his opportunistic tenant find.Cuprum Resident
Dear JeremyThank you so much for your service. Will and I have been very impressed and will certainly be recommending you to other people. Please do let us know if we can provide any feedback that will help in some way.Emily
Thanks so muchWe continue to be really impressed with how quickly everything is always dealt with!Mike
You're amazing at your job.No worries! I knew you meant Friday. :) Tomorrow is the blind installation. Thank you for everything.Thank you Jeremy for your fantastic service!ER
Excellent Service.Dear Jeremy - Thank you for your message and the excellent service that you've given. I would be happy to recommend you to other people.Carol
Thank you very much for your information. We are pleased everything is in perfect order with the property as we left it if very good condition. Will & Kate did really good job cleaning property.
Please also thank all CPL employees in our name for great support and help they gave us for over 3 years of our tenancy. Also please send our regards to the landlords.
We are really pleased that you've been our Agents as we really appreciate fairness, professionalism and competence.
Rachel, as ever I'm very impressed by, and grateful for, your professionalismBill
Getting the house back to full good order is essential.
The money achieved my account today.Pawel
Thank you very much for being such a great agent :) After my not very good first experiences with house renting (before Wycliffe I was renting a house with my work colleagues) it was really great to work with you! I wish you all the best. I will recommend CPL if anyone will ask me about renting flat in Cambridge :)
Thank you for your detailed explanation. Nice to rent a flat from such an efficient team.
Many thanks for carrying out the inspection and sending me the report. Your service is really professional and effective! Thank you.