Rated 4.1/5 from 84 Reviews
CPL has advised us since 2009 when they supervised the conversion of our investment property from use a storage space into an HMO. Since then, they have managed the lettings for u seamlessly right up to the present time. They have an intimate knowledge of the premises which enables them to provide constructive and detailed advice year on year.
We are very happy with all the support received from Cambridge Property Lettings. All the personal has been very nice and useful. It was very stressful for us at the beginning when we were looking for a place to live, as we come from overseas. But you made us feel secure and the process ran smoothly.
CPL have managed the letting of our family home in Cambridge for 8 years. Their service and attention to detail has been exemplary. Communication has never ever been a problem and any problems or niggles have always been sorted with no fuss. Karen has been a star and has made our letting experience so pleasurable. Thank you CPL.
The letting process is automated, and clear.
I started dealing with CPL about ten years' ago. They initially found a suitable investment property for me. They then arranged an extension on my behalf. They have since continually found tenants. They have dealt with everything right from major issues down to trivia! I certainly wouldn't have wanted to attempt all the work they have done on my behalf myself. They have all the necessary contacts in the Cambridge area and they have full experience in the letting of property. They know of all the builders, electricians, gardeners, etc. and all the government issues which need carrying out such as sorting the HMO Certificate. They also have full experience of students in the area and contacts with the colleges for finding tenants. Right from the owner, to all the staff I have dealt with over the years, I have been really pleased and satisfied with CPL, have found them to be excellent at their job, and it has been a pleasure to deal with them.
I've used CPL for over 6 years and I keep going back. A great professional, helpful and friendly service.
I rented under CPL for two years whilst studying at university. Rachael was my letting agent during my recent tenancy, and I cannot speak highly enough of how helpful she was during my second year, prompt replies, friendly and always happy to help!
Very helpful throughout the rental period, and helped with the transition to sale and made it all very smooth! Greatly appreciated, especially Jeremy Liming who worked with me.
We have been very impressed with the service over 2 and a half years with Jeremy and his team at Cambridge Property Lettings. We entrusted the smooth running of 2 let properties in Cambridge with them (having been totally dissatisfied with another company), and we found that they were utterly professional and always at the end of the telephone. Rachael was our property manager and she has been incredibly efficient, polite and a pleasure to deal with. A real asset to the company. Sadly we have now sold both properties however, if we ever invest in the rental market again then without a doubt we would use CPL again. Thank you so much. Marcus Howes
As a tenant, my experience with Cambridge Property Lettings has been exceptional. They're very prompt to deal with any issues you give them and they give you a lot of handy information packs on your accommodation.
Very professional service. I am renting a property through Cambridge Property Lettings. The whole process from viewing the property to moving in has been very smooth, everyone at Cambridge Property Lettings I interacted with has been very friendly and helpful.
Responsive, professional, humane, smart estate agents: they will make you re-think what estate agencies can look and behave like. You won't want to go back to just another agency. Totally appreciate their work as an ex-tenant. Fully endorse.
My partner and I moved into a property recently and have been really happy with our flat and Cambridge Property Lettings as a company. Emma has been very patient and helpful in assisting us with organising documents and moving in details. Our agent, Keisha, has been wonderful; any concerns have had have been quickly met and resolved, communication has been easy and efficient and overall Keisha has been really accommodating. We would definitely recommend Cambridge Property Lettings.
We have nothing but praise for the service we have received from Cambridge Property Lettings, since we transferred our two properties to them some time ago. They are highly professional in all respects, invariably courteous in their dealings with us, and equally scrupulous in attending to the needs of our tenants. We cannot recommend them too highly.
Having lived in a CPL-managed house for three years, I can happily say that they are one of the best property management companies in the business. Student/young professional living is rife with horror stories about awful landlords etc, but CPL (specifically, our wonderful property manager Rachael) have looked after us incredibly well throughout. No request has been too much, and I have always felt that the company fought our corner. The property was well maintained throughout our lengthy tenancy. All repairs were handled within a few days at most (urgent repairs always the same day - up to and including a fairly dramatic burst underground pipe rapidly eroding its way through the floor) and any deteriorating furniture/fittings rapidly replaced - all free of charge to us as tenants. Thank you Rachael for all you've done to support us - you're an absolute star.
Their costumer service has improve a lot in the last years.
Very impressive services, a considerable upgrade on other letting agents I have dealt with as a tenant. Courteous, helpful, very responsive and knowledgeable, I would thoroughly recommend based on my experience thus far!
Rented for 4 years from CPL. Always very happy with their service and prompt response to any issues with the house. Angela in particular was very professional and responsive to our needs.
We have been very impressed with CPL. They've been very quick to respond to queries and have always sent contractors to deal with any issues really quickly. Everyone we've dealt with has been very polite and professional.
Michael was very helpful in answering all of my queries!
I can only say good things about CPL. For the nearly 7 years that we rented a house under Rachael Ratcliffe's management, we have absolutely no issues. She has always been very responsive - all jobs were promptly repaired by a professional team of workers (particularly Simon, the plumber, he is really good!) and even the washing machine was readly exchanged by a new one once we had issues. Rachael has always been very friendly, polite, fair and professional, making sure everything was done properly and fairly. The check out from the house was really easy and again, professional. We were scared of this moment as it had been 7 years, but all fine! They recommended a good cleaning company, that isn't cheap, but did a very good job. Of course, we used their services as tenants, but I can imagine they'd be just as good for landladies/landlords as they were to us. Cambridge has a very bad reputation for horrible estate agencies, but CPL is not the case at all. I definitely recommend! My husband and I wish all the very best to Rachael and the team!
No house is perfect but our property manager is. We are current tenants with Cambridge Property Lettings and our property manager, Vincent, has been nothing but professional and helpful. He has gone above and beyond to support us in our tenancy from assisting in difficulties with a previous letting agent to providing us with the tools and insight we need to properly maintain the house. All of our concerns and questions have been dealt with quickly.
Cambridge Property Lettings but especially Vincent our property manager have been amazing at solving an issue we have had with our bills and billing companies. He has come round and dealt with issues in person and has kept us all updated with anything that has been happening. I would highly recommend CPL as a letting agency, and especially Vincent as a property manager. We have also had positive interactions with Michael who showed us around a number of properties before we decided on the perfect one, and gave us so much helpful information. Thanks so much CPL!
We have had nothing but pleasant experiences with Cambridge Property Lettings, from Michael showing us round loads of student properties to our property manager Vincent helping us in literally every way possible! The staff are so friendly and it massively reassures us that we know we're in good hands. Our property started to develop mould and Vincent was on the case straight away and it is no longer an issue. In addition to that, Vincent has helped us out no end with sorting out our bills as there were complications with that also! We want to say thank you to the team at Cambridge Property Lettings, they are amazing!
I was with CPL for more than two years. Absolutely happy with them and the flat we rent. The CPL team are always professional and helpful. Their responses are very quick. During the winter they help to check and fix the mould issues. At the end of my stay, we clean the flat following the clear instruction that CPL provided and got the deposit back fully. Though there were ageing or marks for example in the kitchen worktop. I feel the CPL is really helping us for a smooth transition. Fully recommended.
Fabulous lettings agent
We rented a property with CPL for a year and a half ending last September and had no issues with them (late review!). They were always professional and responded in a reasonable time to any queries. After the first year, we asked to go month to month and didn't have any issues doing that (which I realize is also due to the landlord being reasonable/nice to deal with). Near the end, they always gave us sufficient notice when they wanted to visit and show the flat. When it came time to leave, the process was smooth and the deductions from our deposit was reasonable, especially in comparison with our previous rental estate agents. In summary: without a doubt the better of the two estate agents we've been with in Cambridge.
Very satisfied with Angela that was my contact in the agency. They responded promptly with any issues we had, they were very helpful and polite in our exchanges. They have treated us fairly and overall it was a very positive experience which is why we stayed in our studio flat for so many years. If I ever need to rent I would certainly choose them! Happy renter, long term renter!
I stayed with CPL for 2.5 years from beginning of 2017 to the middle of 2019 and I'm fully satisfied with this agency. The contract opening fee was fair and modest compared to other agencies, the procedure of vacating the property went easy as well. I left some minor damage to the property, and deductions for cleaning etc. were reasonable. They always replied to any emails or requests of mine very quickly. I was always well-informed, as documentation and contracts were clear and all the information was provided to me in advance. The rent price was raised twice (after first year and second year), but not significantly and I believe this was proportional to inflation rates in UK due to Brexit. Many times they helped me out. For instance once I locked myself out and they gave me a ride from the agency office back to my property and opened the flat with a reserve key. When I wasn't sure about my final day of rent, they also agreed to prolong my stay on a rolling month-to-month contract and informed me when it was impossible to prolong the tenancy any longer, as they found a new tenant. Several times they hired contractors to help me out with repairs of the heater and kitchen tap - again, with no problems. Generally, my experience with CPL was great and I have absolutely nothing to complain about.
Cambridge Property Lettings are extremely efficient and professional. They are also great to deal with - friendly and responsive - and all their maintenance crew do great work. I recommend them highly as property managers.
We have a very communication with the agency and things work well when ti comes to solve problems
First class agents. Friendly, very helpful and quick to respond to any maintenance issues.
Cambridge Property Lettings is a highly professional organisation. My wife and I have been renting one of their properties for four years and have no complaints. They have been reliable, accommodating and always ready to help. We highly recommend them for both renters and tenants.
As a tenant (+2 years), I have nothing but good things to say about this letting agency. Super friendly and super efficient/useful staff, whenever we have needed any kind of service (i.e. Something at the property not working). I highly recommend them, as landlords and as tenants as well.
Extremely professional and always helpful in solving issues.
The personal touch that is afforded by the kind staff of Cambridge Property Lettings sets them apart form other agencies. Highly recommended.
This is a very good lettings agency which has helped us a lot and assisted us on every single problem we had. Very helpful people and highly recommended agency.
CPL have managed our beautiful home perfectly whilst we've been living abroad for the past 5 years. They are very professional, responsive and super attentive in everything that they do. I can't recommend them highly enough to anyone looking for a top rate property manger.
I've been with Cambridge Property Lettings for 6 years and they are excellent. Always responsive, perfectly efficient and friendly. I recommend them without hesitation to colleagues who go flat hunting. And it didn't hurt that their fees were significantly below those I encountered at competitors.
Would definitely recommend using them. Very fair company and always quick to get back to you. We were well looked after
easy to deal with
Very quick at responding and getting things sorted in an extremely timely manner. Angela was fantastic in keeping us updated at all times, very professional. We feel that we are well taken care of. Thanks for everything so far!
I've had some really bad experiences with agencies. But CPl, and Rachel who we depart with, are a different breed. She is responsive polite and helpful. It has honestly changed my opinion of estate agents. I'd say use this firm. It would be worth it even if you have to pay a little more! Beacuse using other places means you've got no help when things go wrong. Thanks again Rachel and CPL.
Great customer service and very professional, both over the phone and via email. CPL has clearly tried to take on feedback from the more negative comments below.
Love the staff here friendly fab service and looking out for everyone nice selection of property's
Angela Grant from Cambridge Property Lettings was very helpful throughout out the 2 years of living in one of their properties. Also when moving out we got a large chunk of our deposit back, we were not ripped of at all. This is rather unusal with some estate agents as they're usally trying to rip you off. I would deffintely recommend CPL.
Nothing but a completely professional approach from all the team. They took care of my property and my tenants while I was overseas. All issues with the property were quickly resolved for my wonderful tenants meaning that they wish to stay on. In fact CPL found me the tenants in the first place. First class service.
Kudo to the professional process/jobs this agent has done and I enjoyed stay in their property.
I was a tenant for a few years, the company was pleasant, responsive, and helpful.
Cambridge Property Lettings are a thoroughly professional organisation. They pay particular attention to detail and all my dealings with them have been of the highest standard. As a new landlord it was reassuring to know that my property was being well cared for. I can't rate them highly enough. I was surprised to read a negative review by a tenant, as my experience has been that they care equally for tenant and landlord. So if you are looking for company that provides an excellent service and high quality properties - look no further...
We'd recommend Cambridge Property Lettings to rent out a house. It's so easy as they do everything - sort out any problems, organise a gardening service, deal with any repairs that need doing, show new tenants around. Very helpful and efficient.